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FAQs

PROCESSING TIMES

RING DISHES

Once your choices are made, I will start creating. I will try my best to send you a photo of what your choice looks like (before gold detail is added). Then, I will add the finishing gold gilding detail that will make the dish sparkle. 

**** Because these are hand made, the degree of marbling, edges, painting and other details will vary from dish to dish ****

All dishes take approximately 2-4 days to make depending on finalisation and complexity of the design

 

CONCRETE ITEMS

Orders shipped within 1-4 business days

My makes are handmade so colour and texture aren’t meant to be even throughout each piece.  Expect a little roughness, unevenness and variations in colour.  Also included might be some small cracks and fishers which don't effect the structural integrity of the item.  I like to keep some bubbles in my pieces as it makes them stand apart from ceramic or other stone wares.  It's also what gives each piece its uniqueness and character.  

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Shipping

GENERAL INFORMATION

Please be advised that shipping times are approximate and may vary due to your location and times of the year (i.e holiday periods and public holidays etc).

I take great care when packaging my items so unfortunately I can not take any responsibility for any loss or damage during the shipping/postage process or due to the negligence of the postal service.

But, if you find that I have missed an item or what you received is not what you purchased, please contact me straight away and I will find a solution asap.

 

STANDARD POSTAGE - DOMESTIC ONLY

Standard Postage is sent via Australia Post Parcel Post. A tracking number will be provided for some items but can not be guaranteed for all items. If you require signature on arrival or insurance on your parcels, please contact me prior to finalising checkout.

For Australian domestic metro destinations, please allow 3-10 business days for your item to arrive once shipping notification is sent.

 

EXPRESS NEXT DAY DELIVERY - DOMESTIC ONLY

Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres. Note: Express eParcel is not covered in the Express Post Guarantee

 

INTERNATIONAL SHIPPING

For International buyers please allow up to 4 weeks for you item to arrive to metropolitan destinations. Shipping times may be longer to rural or remote areas. May not ship to all international destinations.

 

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Care Instructions

RING DISHES

All ring dishes are finished with a thin layer of water based acrylic sealer to protect the surface and gold detail from every day wear and tear. Although they can withstand day to day use, sharp or extremely hard objects can leave small indents on the surface. We recommend placing items gently into the dishes to reduce any marking.

Keep items with oily or highly pigmented colour residue away from contact with the surface as they may also permanently stain the surface the item.

Ring dishes are splash and low moisture resistant and can be kept in areas such as bathrooms, however such areas will still need adequate ventilation so the dishes are not in moisture for an extended period of time. Ring dishes can not be submerged or hold water without surface and/or colour damage.

CLEANING: Use a slightly damp cloth to wipe the surface and let air dry. DO NOT scrub or soak. NOT dishwasher or microwave safe.

DO NOT USE as food container or to hold edible items.

 

CONCRETE ITEMS

All concrete items (where indicated) are sealed with a concrete/terracotta or acrylic. Although sealed, items may still chip, crack or break if put under significant stress or dropped onto hard surfaces.

Items should not be submerged in water or, for jewellery items, be worn into wet environments (showers, baths, pools, spas, saunas, steam rooms etc)

Keep items with oily or highly pigmented colour residue away from contact with the surface as they may also permanently stain the surface the item.

** As is the porous nature of concrete, colours may change over time depending on various factors such as vapours, amount of direct sunlight, fluid contact etc **

CLEANING: Wipe surface gently with a clean damp cloth and allow to air dry completely before the next use. DO NOT scrub or soak. NOT dishwasher or microwave safe.

DO NOT USE as food container or to hold edible items.